I’ve had lots of people ask me if Wattletree is going to include complaints (the collection and dissemination thereof) and my answer is ‘Not on your nelly!!’. There’s a number of reasons for this*, but one of the main ones is’ ‘not everything needs a big IT...
In this day and age, data sharing is part of doing business. Between salesforce/marketo/etc, AWS, external administrators, the ATO and a bunch of others I can’t think of right now, it’s just the way that we do business. Having absolutely everything ‘on prem’ (on...
While I’ve had lots of general conversations about Wattletree with platform providers, I’m now moving into the phase of ‘we have clients wanting to use the service so can we please talk about getting data extracts’. It’s tough. As you do when you’re launching a new...
I have a suspicion that no-one is ever going to identify a significant dealing. Why? Because everyone seems to expect someone else to find them. Is this OK? I don’t think so. So the question is, how have we got here and what, if anything, should we do about it? Pin...
I’ve heard a lot about ‘risk’ in recent weeks when it comes to DDO. However, it’s important to remember that ‘risk’ isn’t an amorphous grey blob, it’s a number of issues, each with different likelihood, significance and mitigants. So, let’s talk about risk baby… Risk...
